The games industry got to enjoy more of Warner Brothers’ Sisyphian struggle to make Batman: Arkham Knight work for PC this week, as the game stumbled its way back onto online marketplaces. After it’s proverbial banishment and removal from Steam earlier in June, the game has seen a patched re-release this week much to the chagrin of the industry. When the game was taken down earlier this year it was due to public outcry over a number of game-breaking glitches yet it seem that after 4 months off the market a good number of the issues are still persisting. Despite Warner Brothers’ decidedly poor job fixing their game, they’re being pretty good sports about it; admitting defeat gracefully and offering unconditional refunds for Arkham Knight as well as it’s DLC.
“We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight,” the developer wrote yesterday on the game’s Steam page. “We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.”
So basically until the end of 2015, Warner Bros will be offering full refunds for copies of Arkham Knight “regardless of how long you have played the product.”, In addition, players can also get their money back if they bought the DLC pass, but only if they return it along with the full game. For customers who are planning on sticking with the product however, Warner Brothers says they plan to “continue to address the issues that we can fix and talk to you about the issues that we cannot fix.”
In other news, consumers are, ironically enough, having issues with the refund process. Valve has addressed this in a statement that read, “For users still running into playtime based refund rejections, we are looking into what is causing those. Please wait to re-submit your refund until we have this resolved. Thank you,”.