A Fallout 4 fan who purchased a set of four limited edition vinyls was made to destroy them to receive a refund.

When Paul Watson received his collection of vinyls, he was understandably disappointed to find one of the vinyls warped – not the ideal for a collector, or someone who has just forked out $85 for the collectibles. Paul’s immediate reaction was to contact Bethesda’s customer service to request a refund – which he received – but it was only for a quarter of the purchase price. Bethesda responded with this:

“You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However, if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited item.
Destroy the other records.
Provide photos of the damaged records.
Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!”

Obviously, not wanting to be left without a complete set and largely disgruntled at this point, Paul obliged and destroyed the remaining records, but not without taking to Twitter regarding the ordeal. Since posting, Paul’s tweet has gained traction, as well as a response from the official Bethesda Softworks twitter account who are trying to address the issue.

Not exactly a happy story, but definitely one that should be told.

Have you had any experiences similar to this with collectibles? I’d love to hear them – let me know in the comments section below.

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