If you’re one of the few who managed to grab a pre-order of the new HTC Vive VR headset, it may be best to check the status of your order.

HTC issued a statement today revealing that some individuals who pre-ordered the Vive are seeing their orders canceled unexpectedly. HTC has apologized to users affected by the situation and claims that the company will honor everyone who has preordered.

While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it.  If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges.  We apologize for the inconvenience.”

Did you pre-order an HTC Vive?

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